Customer Success Manager

January 6 75003, Paris
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Department

CSM

Responsibilities

The mission     
As the key facilitator of customer experience in the FR & EMEA region, you will serve as the primary point of contact, providing guidance and support throughout the lifecycle of their projects, ensuring their objectives are met.  
This role presents a unique opportunity to grow and thrive in a dynamic, digital, and collaborative environment. It is structured around two main pillars:  

Guidance and advice to our customers:  
  • Establish yourself as a trusted advisor for your clients and nurture relationships with project managers and sponsors. You will have multiple interlocutors, including C-levels, across various departments such as communication, marketing, HR and more.  
  • Assist in building the "success plan" for projects, starting from solution implementation and continuing throughout the project's lifespan  
  • Conduct "Customer Success" training sessions and workshops.
  • Proactively monitor the project on a monthly basis, sharing best practices and feedback with your customers.
  • Maintain and strengthen relationships with existing customers, ensuring the renewal of their contracts. 
  • Within this client base, you will proactively own opportunities for upselling and cross-selling (including identification, negotiation, and contract signing) thereby enhancing the Annual Recurring Revenue (ARR).  
Project management:  
  • Oversee the project's launch timeline, ensuring punctual deployment.
  • Liaise with internal technical teams during the deployment phase.
  • Supervise the project in "run" mode to guarantee the attainment of the client's goals.
  • Advocate for your customers with the Product Team to develop new features.
  • Contribute to the development of cross-functional projects aimed at enhancing the internal organization of the Customer Success Team at Sociabble. 

Qualifications

The ideal Candidate  
  • As a university graduate with a focus on commercial, digital, or engineering fields, you bring a solid educational foundation and a minimum of 4 years of hands-on experience in roles such as Customer Success, Engagement Consultant, Change Management Consultant, or Account Manager, with a necessary extensive expertise handling international EMEA customers (+3 years). 
  • You are used to handling long and complex projects with various methodologies. Seamlessly handling multiple projects is second nature to you, showcasing your versatility and adaptability in a dynamic, fast-paced environment.  
  • You have dealt with full sales cycle, not only identifying sales opportunities. 
  • You are fully bilingual in English (C1 mandatory). 
  • You are self-motivated, result oriented, and very autonomous. This allows you to be able to maintain great performance in a full-remote setting.   
  • Your strength lies in engaging with diverse stakeholders, from C-level executives to HR Directors, Directors of Communication, and project managers. You excel in building and nurturing relationships with all types of clients, including larger accounts. 
  • You bring thoughtfulness and attentiveness, coupled with a deep understanding of client needs. Your approach is characterized by a strong service orientation and a blend of analytical and synthesis skills.  
Essential affinity & Knowledges to apply:   
  • Proficiency in new technologies, SAAS, and digital transformation.  
  • Adept in internal communication, social networks, and community management.  
Essential experience to apply (please note that we won't be able to consider your application if those elements don't fit):   
  • Minimum of 4 years in a related position, having handled US customers.  
  • A fully bilingual level in English
  • Proven capability in managing multiple complex projects simultaneously.  
  • Significant experience in handling full sales cycle (renewals, upsell, cross sell, negotiation). 
  • Mastery of basic planning standards (Gantt, etc.).  
  • Demonstrated expertise in High Touch portfolio management.

Offer

Our perks : 
 🚀 Join an international Scale Up SaaS that’s certified as a Great Place to Work and as a “Best Workplace” for 2023. 
📈 Explore your new role with personalized and comprehensive onboarding, followed by workshops, Friday trainings, and year-round training sessions! 
💎 Enjoy benefits designed for your well-being at work: beyond healthcare and transportation coverage, benefit from Edenred restaurant vouchers, a vacation bonus, RTT, and the "Leeto" benefits platform. 
📅 Find your perfect balance with hybrid and flexible work, all while reuniting with your team in our stunning offices in the heart of Paris. #LI-Hybrid
🔥 Connect with your colleagues through numerous events: afterworks, team buildings, town halls, and our renowned Global Week! 
🌍 Choose a committed company: " Activateur de progrès " certification, partnership with Tree Nation, where each Sociabble employee plants trees to offset their CO2 emissions. 
  • ☀️ Embody our values: kindness, ambition, humility. At Sociabble, we are "Bootstrappers". 
Employment typeStandard job
CommitmentFull-time permanent
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Sociabble

Website

https://www.sociabble.com/

Imprint

https://www.sociabble.com/fr/legal/politique-de-protection-des-donnees-personnelles-des-candidats/