Tailormade Travel Designer

March 14 69400, remote

Department

Sales

Summary

We are a tour operator specialising in the creation & organisation of holidays in Europe, mainly in France, Ireland and the United Kingdom, with our headquarters in England and France. For 18 years we have developed a range of varied and active holiday experiences sold directly to our English (90%) and French-speaking clients. Our business is growing rapidly and we are currently developing our partnerships with travel platforms/agencies to offer tailor-made experiences to an international clientele; mostly English-speaking. A large part of your role will be to assist in the development of these markets, especially the platform Kimkim for holidays based in the UK and Ireland, with the support of our software and our sales manager. We are a small team (currently 22 people) and are looking for a dynamic and rigorous person to join our team in France, England or remotely.

Responsibilities

Tourism Sales Agent & Travel Advisor :

Responding to enquiries from potential new clients (mainly from North America) by email and telephone
Creating customer-specific proposals for holidays in the UK and Ireland
Formulate offers in line with the customer's budget while respecting our pricing policy
Follow up on requests and answer questions from customers
Re-launch enquiries which have gone cold
Helping to develop new markets
Purchase of services (accommodation, transfers, tickets, etc.)
Issuing invoices and payments
Drafting of technical and descriptive sheets
Production/adaptation of roadbooks and travel files specific to each client
Negotiation of TO rates with all service providers
Calculation of prices for services and trips
Contact with the client to ensure the smooth running of their trip (sending reminders to agents/guides, assistance in case of problems during the trip)
Helping to develop new holidays and tourist products

Qualifications

We are looking for someone who has previous experience in a tour operator or similar environment and who is comfortable with all forms of communication in English. We are a small company, so you need to be autonomous quickly after training on our software. Good organisational skills, availability and responsiveness are key.

Bachelor's to master’s level education preferably in the field of tourism, sales or history geography but other backgrounds are certainly welcomed Know how to listen to the customer and propose holidays adapted to their expectations, and budget
Have an appetite for sales
Excellent command of English (written and spoken) is required. Native British is preferred
Rigorous, methodical and autonomous
Proficiency in office software such as Word, CRM, Excel, etc.
Excellent organisational and planning skills and the ability to manage several tasks simultaneously
Attention to detail and quality of service
Excellent writing and communication skills
Geographical knowledge of our destinations in the UK and Ireland is essential
Passion for travel, interest in sustainable tourism, knowledge of luxury travel is preferred
Experience of working in a tour operator or DMC or similar would be desirable

Offer

Remote opportunity, ideally working closely to UK or France office hours
Dynamic company with numerous opportunities for growth
Office role also possible in Villefranche sur Saone in France
Salary + variable bonuses
Opportunities for collaboration with our suppliers (free trials) and Educ tours, and Fam tours

Additional information

Hybrid remote or in 69400 Villefranche-sur-Saône. We would prefer candidates who were ready to spend a couple of weeks of training in the office. Preferred starting date is asap. Experience with Japanese culture may also be of interest.

Employment typeStandard job

CommitmentFull-time permanent

Remote work allowedyes