Tourism Sales Agent & Travel Advisor

October 8 69400, Villefranche-sur-Saône

Department

Sales

Summary

We are a tour operator specialising in the creation & organisation of holidays in Europe, mainly in France, Ireland and the United Kingdom, with our headquarters in England and France. For 18 years, we have developed a range of varied and active holiday experiences sold directly to our English (90%) and French-speaking clients. Our business is growing rapidly and we are currently developing our partnerships with travel platforms/agencies to offer tailor-made experiences to an international clientele, mostly English-speaking. A large part of your role will be to assist in the development of these markets, for holidays based in the UK and Ireland, with the support of our software and our sales manager. We are a small team (currently 22 people) and are looking for a dynamic and rigorous person to join our team in France, England or remotely. The advantages of working with us : The opportunity to progress rapidly within a dynamic and growing company Attractive bonuses according to your performance and involvement in the company, Research trips in France and abroad Meaningful participation in the development of the company with weekly sharing of ideas A young, highly motivated and dynamic team Our private offices are located in a coworking business centre with kitchen, rest areas, meeting rooms and gym, etc. only 10 minutes walk from Villefranche-sur-Saône train station (frequent trains from Lyon Part Dieu - 22 mins) Team building activities and evenings outside of work Flexibility in the organisation of working hours and possibility to do some remote working A variety and choice of missions allowing the discovery of different software tools Opportunities for collaboration with our suppliers (free trials) and Educ tours, and Fam tours

Responsibilities

ROLE

Tourism Sales Agent & Travel Advisor :

Responding to enquiries from potential new clients (mainly from North America) by email and telephone
Creating customer-specific proposals for holidays in the UK and Ireland
Formulate offers in line with the customer's budget while respecting our pricing policy
Follow up on requests and answer questions from customers
Re-launch enquiries which have gone cold
Helping to develop new markets
Purchase of services (accommodation, transfers, tickets, etc.)
Issuing invoices and payments
Drafting of technical and descriptive sheets
Production/adaptation of roadbooks and travel files specific to each client
Negotiation of TO rates with all service providers
Calculation of prices for services and trips
Contact with the client to ensure the smooth running of their trip (sending reminders to agents/guides, assistance in case of problems during the trip)
Helping to develop new holidays and tourist products

Qualifications

PROFILE

We are looking for someone who has previous experience in a tour operator or similar environment and who is comfortable with all forms of communication in English. We are a small company, so you need to be autonomous quickly after training on our software. Good organisational skills, availability and responsiveness are key, as well as an appetite to challenge yourself against targets.

Bachelor's to master’s level education, preferably in the field of tourism & related subjects or commerce. Additional or alternative background and skills will be considered
Know how to listen to the customer and propose holidays adapted to their expectations, and budget
Have an appetite for sales and to work under pressure
Excellent command of English (written and spoken) is required.
Rigorous, methodical and autonomous
Proficiency in office software such as Word, CRM, Excel, etc.
Excellent organisational and planning skills and the ability to manage several tasks simultaneously
Attention to detail and quality of service
Excellent writing and communication skills
Geographical knowledge of our destinations in the UK and Ireland is essential
Passion for travel, interest in sustainable tourism, and knowledge of luxury travel is preferred

Experience of working in a tour operator or DMC or similar would be desirable Education: