Attend BAU and ENH meetings with regions (lead by respectively BAU Manager and Demand Manager)...In case of any escalations, liaise with Silva Demand Manager & BAU Manager to ensure that the client..Enhancements along with the dedicated Business Analysts (5 people).Identify the opportunity of any new product.., add-on services or any other Silva application requirement & share with Product Development team.Provide..Define the quality parameters associated with client satisfaction.Support the Silva Demand Manager &