1897 customer English-speaking jobs in Île-de-France

Plusses: A+ certification Knowledge of the music industry preferred Day to Day: The Customer Support ... Reporting directly to the Service Desk Manager, the technician ensures a high level of customer service

Problem-solving mindset with a proactive, customer-focused approach. ... Contribute to improving overall customer success processes and best practices. ... Monitor customer usage, satisfaction, and overall account health to identify potential issues early. ... Respond to customer inquiries and help coordinate timely resolutions with the right internal teams. ... Work closely with internal teams (Sales, Product, Engineering, Support) to communicate customer feedback

Participate in customer performance reviews. 5. ... Prepare weekly customer reports and status updates. ... Customer SupportHandle basic client requests, FAQs, and usage questions. ... 6-month Internship — Paris Preferred: Prior experience in EdTech, Admissions, CRM, Customer Support, ... Manager in onboarding, training, customer support, and operational follow-up across leading European

Experience with ticketing systems or customer support platforms is preferred.

, and satisfaction of customer service relationships. ... Job Description Technical Account Manager (TAM) is a customer service interface role. ... TAM is responsible for the stability of the customer's cloud business and the overall growth, quality ... TAM works closely with the Alibaba Cloud team to ensure that customer requests, issues, and features ... Standardized Operations • Maintain the stability of the customer's cloud platform through risk governance

Customer portal product owner will be reporting to the Director Sales & Marketing Tools & Digital Customer ... Overview Fonctions Support - Marketing & communication CUSTOMER PORTAL PRODUCT OWNER H/F By his/her expert ... ability to manage large scale international business projects, the CUSTOMER PORTAL PRODUCT OWNER is ... As part of this mission, the CUSTOMER PORTAL PRODUCT OWNER will prepare and run cross-functional and ... Responsibilities Support the Director Sales & Marketing Tools & Digital Customer Experience to develop

Represent the Voice of the Customer, influencing global Customer Success strategy and best practices. ... of CSMs, and drive alignment across functions to deliver world-class customer outcomes. ... Drive customer retention, expansion, and advocacy across Enterprise and Mid-Market segments. ... At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee ... experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency

a customer service team. ... Handle escalated customer inquiries and resolve issues effectively. ... Proficiency in using customer management systems and office software. ... Job Description Lead and motivate a team to deliver outstanding customer service. ... Collaborate with other departments to streamline processes and enhance customer satisfaction.

Our mission is to ensure a flawless customer experience for our customers. ... description **Company description** Onepilot is an innovative company specializing in **outsourcing customer ... on a modern and **human-centered** vision, we provide a turnkey solution to help businesses manage customer

As a Customer Success Manager, you will partner with clients to ensure the successful implementation ... You will work closely with global enterprise clients, delivering a best-in-class customer experience ... Your role will focus on building strong customer relationships, optimizing product usage, and driving ... Traackr’s capabilities to meet their goals.Collaboration: Work closely with Client Partners and fellow Customer ... signals of risk and exploring opportunities for account growth.Qualifications5+ years of experience as a Customer

Postuler Paris, France Type contrat: Full time Rémunération: Sur demande Présentation de l'entreprise A multi-specialist player in digital transformation, business consulting and technology consulting, Audensiel supports its clients in all sectors of activity in France and internationally in the following areas : Digital : digital transformation projects, from project management using the A

This is a high-profile role that is critical to the growth of our customer base and company. ... As a Customer Success Manager you will develop a unique industry expertise as you work alongside our ... the world such as bridges, roadways, tunnels, solar farms, and high rise buildings.Role OverviewAs a Customer ... success.Identify and manage upsell and expansion opportunities based for ALICE within your assigned customer ... flexing the mental muscle to define a new product category and have the experience to be an early-stage customer

Advise on optimal customer segments, offers, and activations based on customer behavior analysis. ... Analytics, we are hiring a Customer Data Analyst whose principal mission is to develop customer knowledge ... and tactical decisions are driven by relevant Customer Insights. ... Measure the success of loyalty programs and all customer activations across ~15 markets. ... Context Within the HQ Lacoste Client & Data team, the Customer Analytics team ensures that all strategic

Track customer usage and engagement metrics to inform success strategies Address customer churn risks ... , and are passionate about turning customer success into business growth. ... Head, Customer Success Management (CSM) - EMEA At Mistral AI, we believe in the power of AI to simplify ... Role Summary As Mistral AI’s first Head of Customer Success Management (CSM) for EMEA, you will build ... The CSM team will manage the customer lifecycle for all eligible customers, focusing on product usage

You will demonstrate a customer‑centric approach and stay organized across all support channels. ... of DeFi protocols and blockchain technology Experience with customer support tools like Intercom Hands‑on ... Must‑have Experience 3+ years of customer support experience 3+ years of experience in DeFi Deep understanding

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You prioritize customer experience with a focus on customer happiness and retention. ... , a proactive approach, and a blend of technical expertise and customer‑facing skills. ... About the role TL;DR: We are looking for a Technical Customer Success Manager with a strategic mindset ... You will monitor product usage and adoption within customer accounts, proactively addressing issues to ... You will also own customer support for API‑related inquiries received via Intercom, email, and other

Reporting to the Head of Customer Service, EMEA, the Customer Support Specialist will be responsible ... Customer Service Technical Support Specialist page is loadedCustomer Service Technical Support SpecialistApply ... This role involves answering customer inquiries by phone and email, troubleshooting problems remotely ... inquiries via phone, email, and chat, in a timely and professional manner.Resolve customer issues by ... issues and improve overall customer satisfaction.Maintain a good level of product knowledge to assist

About the Role The Customer Success Manager is responsible for driving customer satisfaction and long‑term ... Build and maintain strong, long‑term customer relationships. ... We are seeking a Customer Success Manager to join our team in Paris. ... Oversee customer onboarding to deliver a smooth and positive start. ... Expertise in upselling techniques and customer retention strategies.

About us Greenly was founded in 2019 by Alexis, Matthieu and Arnaud with one mission: make carbon management as essential as financial management. Today, we are a global leader in carbon accounting, proudly B-Corp certified and part of the French Tech 120.