IT, Berichtswesen, Digitalisierung, IT Service Management, Informatik TEAM LEAD* IT SERVICE MANAGEMENT..and IT process management landscape Monitoring and optimization of service quality (process and system..management tools, ideally Matrix 42 products, and very good knowledge of service operations and transition..in the recording and design of work processes Experience in managing projects in the operations and service..side) Further development of the key performance indicator system for service level reporting and management