management and IT customer service with at least three years of practical experience in an IT environment..Management, IT-Leitung, IT-Betrieb, Service Level Agreements, IT, Active Directory As a major center..Anwendungsentwicklung, Systemintegration, Hardware, Datensicherheit, Storage Area Network, BSI Grundschutz, IT Service..tenders Establishment and further development of problem management Responsible for compliance with service..skills Experience in the further development of processes and organizational units In-depth skills in IT service