Customer relationship management• Responsible for customer satisfaction through quality of service and..reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer..risk identification and to apply the escalation procedure• Accountable for identifying “unplanned” service..Accountable for equipment safety and performance• Accountable for managing the site environment during service..visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout