, Incident, Problem, Service Catalogue, Request, and Change Management modules in a Service Management..Task: Configure, tailor, and administer IT Service Management (ITSM) tools (e.g...HP Service Manager 9) to meet the needs of the various ITSM processes; Provide in-depth technical planning..Qualification, knowledge and skills: Configuration and development experience with Service..Interfaces (APls); Provide leadership in recommendations based on best practices and experience in service