Meetings Monthly or Quarterly Grow customer relationship & SOA People business with customer (also RTB..The role Service Management of all RTS Business (end-to-end) (Functional support, mini-projects, technical..Plan Organize initial assessment & Knowledge transfer Project Management of the transition project Service..) “Management” view & analysis of tickets to formulate recommendations (Service Meetings) Innovation..project approach Make a mini-project proposal (approach, timing, budget) and get approval from the customer