4376 customer service English-speaking jobs in France
Customer Success Manager
- pony
- bordeaux
- July 28
service, with a strong understanding of customer support operations and service excellence. ... Continuously test and refine how AI handles customer requests. ... and help define what excellent Customer Care looks like at scale. ... Based in Bordeaux, you will lead the Customer Care team as Pony scales across Europe, playing a central ... The Customer Care team of 4 handles over 20,000 tickets per month, supporting users around the clock.
Customer Engineer, APAC Market
- Aircall
- paris
- July 24
About The Role
Customer Engineers (CEs) are the technical drivers of customer success at Aircall. ... Why This Role Matters
Customer Engineers sit at the center of Aircall’s customer experience. ... Customer Orientation
Highly empathetic and outcome‑focused – measures success by customer value, not ... Experience & Background
4–8 years or more in a customer‑facing technical role (Customer Engineer, Technical ... to drive revenue, resolve issues faster, and scale customer‑facing teams.
Customer Success Manager
- Getapony
- bordeaux
- July 24
Professional experience: 2+ years of experience in customer service, with a strong understanding of customer ... support operations and service excellence. ... Continuously test and refine how AI handles customer requests. ... and help define what excellent Customer Care looks like at scale. ... Based in Bordeaux, you will lead the Customer Care team as Pony scales across Europe, playing a central
Customer Success Manager
- OCHY
- paris
- July 23
Customer Success Manager, you won’t just manage accounts. ... Your mission is to ensure every customer activates fast, adopts deeply, and renews with confidence. ... We are now scaling fast, and customer success is at the heart of how we grow.The RoleAs our first dedicated ... health at all timesWhat We’re Looking For2 to 5 years in Customer Success, ideally in a B2B SaaS or ... key contacts to unblock friction and drive deeper adoptionWork closely with the product team to relay customer
Customer Success Manager
- AvePoint
- paris
- July 20
satisfaction, customer service, adoption, and retention experience
Excellent written/verbal communication ... success plans for your customers, utilizing net promoter score (NPS) metrics and other customer data ... About the Position:
The Customer Success Manager will be responsible for generating a repeatable strategy ... plans for accounts by creating metrics to support product onboarding, product adoption, as well as customer ... managers to understand the short‑term and long‑term sales strategies to identify key areas to drive customer
Customer Experience Product Owner CONSULTING Clichy-Levallois
- Ikatan
- clichy
- July 20
Role SummaryBecome the driving force behind our omnichannel strategy and the guardian of customer satisfaction ... the CX product roadmap in close collaboration with business units.Design & User Stories: Translate customer ... continuously iterate and improve the product.Technical SkillsCustomer Relations: Understanding of digital customer
Team Lead Customer Success (CDI – FR/EN)
- Ezus
- paris
- July 20
a Customer Success Lead, you will own the post‑onboarding customer experience, from adoption to retention ... mission is to empower travel agencies to thrive in the digital era As we grow, we are looking for a Customer ... Success Lead to strengthen our operations, drive customer value, and build a high‑performing CS team.As ... and performance‑driven culture⚙️ 20% – Structuring and scaling CS operationsBuild and improve Customer ... health (usage, adoption, renewals, upsell opportunities)Lead complex situations and escalationsDrive customer
Customer Success Manager (North America)
- Hexaglobe Group
- rennes
- July 20
Ensure smooth handover from Sales to Customer Success after contract signature; support customer onboarding ... Customer Success Manager – North America (based in Rennes, France)
About BBright
BBright develops high-performance ... Build and maintain strong customer relationships; understand clients’ business goals, challenges, and ... As we expand our footprint in the North-American region, we are looking to hire a Customer Success Manager ... Strong interpersonal and communication skills, customer-oriented, with demonstrated ability to build
Customer Support Engineer- Paris
- Quantum Machines
- paris
- July 20
and service‑oriented mindset.Proven track record in a client‑facing support or success role – Advantage.Proficiency ... Your expertise will help ensure customer success, build strong partnerships, and advance the field of ... You'll be translating emerging capabilities into practical customer applications, with a particular focus ... needs.End-to-End Technical SupportAct as the primary contact for customer inquiries and issues, leading ... requirements into actionable technical solutions.Work closely with the customer to achieve their quantum
Customer Success Manager (CSM)
- Patrowl.io
- paris
- July 20
Your mission is simple: drive customer satisfaction, retention, and growth. ... About the Role
As a Customer Success Manager, you will be the main point of contact for our clients, ... What You’ll Do
Customer Relationship & Success
Act as the primary point of contact for your clients ... existing ARR through account expansion
Anticipate churn risks and proactively address them
Monitor customer ... client feedback and contribute to improving the product roadmap
Collaborate internally to improve the customer
Customer Success Manager
- Reverse Contact
- paris
- July 20
Customer feedback loops become clearer.
The company has a stronger Customer Success foundation. ... Customer retention & churn prevention: Monitor customer health and identify churn risks early, build ... What you’ll own
Customer onboarding & activation: Own onboarding for new customers, understand customer ... Build customer success operations: Help improve internal playbooks and Customer Success processes, contribute ... an exceptional customer experience at scale.
Global Customer Experience Effectiveness Senior Specialist
- American President Lines
- marseille
- July 20
Your Role
The Customer Experience Specialist within the Customer Excellence team supports the Customer ... Additionally, the Specialist provides PMO support to the Customer Excellence team. ... Global Customer Experience Effectiveness Senior Specialist
CEVA Logistics provides global supply chain ... The role manages feedback systems, monitors customer sentiment, escalates critical cases, and ensures ... What You Will Do
CSat / task workflow monitoring
Utilize CRM tools to coordinate and monitor customer
Customer Success Manager
- DotProd
- paris
- July 18
drive continuous product and service enhancements. ... Customer Health Monitoring: Monitor customer health through analytics and feedback, staying proactive ... As a Customer Success Manager at Entropia, you'll play a critical role in unlocking the full potential ... Feedback Loop: Serve as the voice of the customer, relaying insights and feedback to internal teams to
Customer Success Manager (Paris, France)
- Figma
- paris
- July 15
Success, Customer Success, Customer Enablement, Account Management, or a relevant customer‑facing role ... As a Customer Enablement Manager, you’ll work directly with some of our largest customers to help them ... Your ability to build strong relationships, connect the dots between product features and customer goals ... Strong product knowledge and a customer‑first, consultative approach to solving challenges and driving ... do at Figma:
Manage the adoption journey for a portfolio of large, strategic customers
Understand customer
Customer Success Manager, France
- Heidi Health Ltd
- paris
- July 15
Customer advocacy: Build executive-level relationships and become the voice of the customer internally ... Track and improve metrics along customer journey like time-to-first-value and early activation. ... What you’ll do:
Own customer outcomes: Be the strategic partner for a portfolio of Heidi’s customers ... The Role
As a Customer Success Manager at Heidi Health, you’ll be the bridge between technology and care ... What We’re Looking For
2+ years in a customer success role at a SaaS company, with proven ability to
Global customer experience effectiveness senior
- CEVA Logistics
- marseille
- July 15
YOUR ROLE
The Customer Experience specialist within Customer Excellence team will support Customer Experience ... The Customer Experience specialist will have also a PMO scope to support Customer Excellence team. ... This role involves managing, feedback systems, monitoring customer sentiment, escalating critical cases ... CSat / task workflow monitoring
Utilize customer relationship management (CRM) tools in coordinating ... and monitoring customer experience
CSat reporting and dashboard
CSat: analyze and categorize incoming
Senior Customer Success Manager Enterprise - France m/f/d
- AB Tasty
- paris
- July 13
Act as the voice of the customer internally, contributing to Customer Success strategy, playbooks, and ... empower brands to deliver smarter, faster, and more impactful digital experiences across the entire customer ... Team Composition: You will be part of a France‑based team of 5 Customer Success Managers dedicated to ... What You’ll Bring
Proven experience in Customer Success within a SaaS environment (or related roles) ... Tech Stack & Tools: You will work daily with the VWO/AB Tasty platform and our Customer Success tooling
Customer Success Public Sector
- European SaaS Benchmark
- paris
- July 13
Explore your future career
You will join Malt as a Customer Onboarding & Success manager for the Public ... About you
Strong background in managing complex client relationships, customer experience, and conflict ... Reporting to the VP Customer Onboarding and Success, you will act as a key business partner for our Account
Director Customer Engagement
- Confidential
- paris
- July 10
Ability to translate customer insights into commercially valuable use cases. ... A major international player in online commerce is looking for its future Director Customer Engagement ... turning customer engagement into a genuine commercial growth engine, by owning the strategy, program ... This role sits at the heart of the company's growth strategy from its existing customer base: it is about ... Key responsibilities
Own end-to-end the customer engagement program portfolio (campaigns, automated
Customer Success Advocate
- Algolia
- paris
- July 9
Preferred Qualifications
Experience with an enterprise CRM or customer service application. ... Collaborate with Customer Solutions, Customer Support, Finance, Legal, Deal Desk, and Sales teams to ... Collect customer feedback and present ideas internally to improve the customer experience using technology ... Experience managing a high volume of customer accounts and transactions. ... Job Overview
Customer Success Advocate (CSA) responsible for a dedicated portfolio of customers based




























































